Last updated: January 2026
Thank you for accessing the Privacy Policy page of Payinto ("Site") and other products and services operated and provided by Retenvo Technologies Limited. We respect your privacy and want to protect your personal information.
Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you.
We collect information from you when you use our Site, Products, or Services, to deliver a personalized, secure, and functional experience. The data we collect may include the following:
We collect personal details such as your name,
gender, date of birth, phone number, email
address, postal or delivery address, and payment
details (including bank account or card
information).
Purpose: To identify you, manage your account, process orders,
verify payments, provide support, and comply with
applicable regulations (such as KYC/AML requirements).
Our platform may collect and use your precise
and approximate location data, including
background location, even when the app is closed
or not in use.
Purpose:
We may automatically collect information about
the device and connection you use to access our
Services. This includes device type, model,
operating system, network information, IP
address, and system logs.
Purpose: To ensure compatibility, improve platform stability,
maintain security, and optimize performance across
devices.
We collect data about how you interact with our
Site or App, such as features accessed, time
spent, clicks, page views, and navigation
patterns.
Purpose: To analyze user behavior, improve our products,
personalize experiences, and enhance usability.
If you contact us via email, in-app chat, or
other channels, we may collect communication
content and metadata.
Purpose: To respond to your inquiries, provide customer support,
and improve service quality.
Depending on how you use our services, we may request access to Camera and Photos (for profile images, document uploads, or scanning), Contacts, or Storage. We will always request your permission before accessing these features.
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with processing payments, delivering services to you, to help us to collect payments from you, to analyse data, and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.
The acceptance of cookies is not a requirement for visiting the Site. However, certain functionalities may require the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user. We use cookies and similar technologies to recognize your device, save your preferences, and measure usage patterns. Your browser can be set to not accept cookies, but this might restrict your use of the Site.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of, or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers, and when we collect payment details electronically, we use encryption such as Secure Socket Layer (SSL) coding. While we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. You are responsible for protecting against unauthorised access to your password and to your computer.
You have the right to request the deletion of your account and any personal data that we hold about you. If you wish to delete your account, you may do so by contacting us at [email protected]. Upon verification of your identity, we will permanently delete your account and associated personal data from our active systems within a reasonable period, in accordance with applicable laws.
Please note that certain information may be retained for legal, accounting, or legitimate business purposes, including the fulfilment of outstanding transactions, resolution of disputes, enforcement of our agreements, or compliance with regulatory requirements.
After deletion, your account and related data cannot be recovered. If you decide to use our Services again in the future, you will need to create a new account.
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]